Terms of service

Terms of Service

1. About us and these terms

This website, woodecor.com.au, is operated by 2AG AUSTRALIA PTY LTD (ABN 12 636 062 434), trading as WOODECOR.

Throughout these terms, “we”, “us” and “our” refer to this business. “You” refers to a person using our website or purchasing our products.

These Terms of Service apply to your use of our website and purchases made through it. Please read them together with our:

• Return and Refund Policy

• Shipping Policy

• Privacy Policy

Our online store is hosted by Shopify.

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including those under the Australian Consumer Law.

2. Using our website

You must have the legal capacity to enter into a purchase agreement or be acting with the authorisation of a parent or legal guardian.

You agree to provide accurate information when placing orders or contacting us. Where you create a customer account, you are responsible for keeping your access details secure and notifying us of suspected unauthorised use.

You must not use this website to:

• Engage in unlawful, fraudulent or misleading conduct.

• Infringe intellectual property, privacy or other legal rights.

• Upload malicious software or interfere with website security or operation.

• Harass, threaten or abuse others.

• Collect another person’s personal information without lawful authority.

We may reasonably restrict access where necessary to address misuse or protect customers and our systems. This does not remove our obligations concerning existing orders or your statutory rights.

3. Product descriptions and handmade variations

We take reasonable care to describe and display our products accurately.

Natural wood and handcrafted products may vary in grain, colour, knots, shape and finish. Product photographs illustrate the design and general appearance; the item supplied may have natural variations described on the relevant product page.

Colours may also appear different depending on your screen settings.

Any approximate dimensions, weights or other specifications will be identified as such. Natural variations do not remove your right to receive goods that are of acceptable quality, fit for any stated purpose and consistent with their description.

Please follow the care and use instructions supplied with the product or published on its product page.

4. Personalised and custom orders

For personalised products, please check all names, spelling, dates, design choices and other instructions before submitting your order.

If you notice an error or wish to request a change, contact hello@woodecor.com.au promptly. Changes may not be possible once production has started.

Where disclosed on the product page, engraving placement may vary to suit the natural grain and shape of the individual item.

We do not accept change-of-mind returns for personalised or custom-made products, as explained in our Return and Refund Policy. This does not affect your rights where an item is faulty, incorrectly produced by us, not as described or otherwise fails to meet a consumer guarantee.

5. Prices and payment

Prices are displayed in Australian dollars unless expressly stated otherwise. Applicable GST is included in the displayed price.

Delivery charges and any selected personalisation or other optional charges will be shown before you complete checkout.

Payment must be made using a payment method available at checkout. Payments are subject to the relevant provider’s authorisation and terms.

We may change prices for future purchases. A later price change does not change the agreed price of an order we have already accepted.

6. Orders, availability and cancellations

After you place an order, we will send an order confirmation. We will contact you if we identify an issue affecting fulfilment.

We may need to decline or cancel an order for a genuine reason, such as unavailable stock, an inability to deliver to the requested address, suspected fraud or a material pricing error, subject to applicable law.

If this happens, we will notify you and refund any payment for the cancelled items, including any delivery charge attributable to them.

We will not substitute products, increase an agreed price or impose additional delivery charges without your agreement. If we propose a change, you may decline it and receive a refund for the affected unfulfilled order.

If you wish to cancel or change an order, contact hello@woodecor.com.au as soon as possible. We will explain the available options based on whether the order has been dispatched or custom production has begun. Your rights under the Australian Consumer Law remain unaffected.

7. Delivery

Delivery areas, processing times, estimated transit times and shipping charges are explained in our Shipping Policy and any specific information displayed before purchase.

Please provide a complete and accurate delivery address.

If you request a delivery change after placing an order, we will advise you of any additional cost and obtain your agreement before proceeding.

Delivery estimates are not guaranteed arrival dates unless we expressly agree otherwise. If a significant delay occurs, we will communicate with you and provide options consistent with your rights under the Australian Consumer Law.

Please contact us if your order is missing or arrives damaged. We will assist with investigating and resolving the issue. Referring a delivery issue to a carrier does not remove our obligations to you.

8. Returns, refunds and consumer guarantees

Our Return and Refund Policy explains our 30-day change-of-mind return conditions, exclusions, return shipping arrangements and refund process.

Change-of-mind conditions do not limit remedies available for faulty, damaged, incorrectly supplied or misdescribed products.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

9. Errors and corrections

We take reasonable care to keep product information, pricing, availability and delivery information accurate.

If we discover a material error affecting your order, we will contact you promptly, explain the issue and offer appropriate options. We will not charge an additional amount without your agreement.

Corrections to our website do not remove rights or remedies relating to a purchase already made.

10. Website content and intellectual property

Website text, photographs, designs, logos and other content belong to WOODECOR or are used with permission, unless stated otherwise.

You may view and use the website for browsing, shopping and other lawful purposes. You must not reproduce or commercially exploit protected content without permission, except where permitted by law.

Nothing in these terms prevents you from sharing product links or exercising rights available under applicable law.

11. Reviews and customer submissions

You retain ownership of content you submit, including reviews, photographs and personalisation designs.

When you submit a review or other content expressly intended for public display, you give us permission to display and reproduce it for that purpose, including reasonable formatting that does not misrepresent its meaning.

Submitting private correspondence or personalisation details does not give us unrestricted permission to publish them. We will seek permission before using private customer photographs or personalised designs for promotional purposes.

You must have the right to submit the content you provide and must not submit unlawful, misleading or infringing material.

We may remove public content for genuine reasons, such as spam, abuse, privacy concerns or infringement. We will not edit a review to change its meaning.

Personal information in submissions is handled under our Privacy Policy.

12. Third-party services and links

Our website uses services supplied by third parties, including Shopify and payment providers. Some services may have additional terms that apply to your use of them.

Links to external websites are provided for convenience. Those websites operate under their own terms and privacy policies.

These arrangements do not exclude our responsibility for products or services we supply or any obligation we have under applicable law.

13. Privacy

We handle personal information as described in our Privacy Policy.

Please do not send payment card details or account passwords by email.

14. Website availability and responsibility

We take reasonable care in operating our website, but access may occasionally be interrupted by maintenance, technical problems or circumstances outside our reasonable control.

We will take reasonable steps to address issues within our control. Any interruption does not remove our obligations concerning orders already placed.

We do not exclude liability for our fraud, negligence, breach of these terms or any liability that cannot lawfully be excluded. Rights and remedies under the Australian Consumer Law remain unaffected.

15. Changes to these terms

We may update these terms for future website use and purchases. The current version will appear on this page with its update date.

Unless required by law or separately agreed with you, changes will not retrospectively alter an existing order. The terms applicable when you placed that order will continue to apply to it.

16. General provisions

If a provision is found to be invalid or unenforceable, it will be treated as removed to the extent necessary. The remaining provisions will continue to apply.

A failure or delay by either party to enforce a right does not, by itself, waive that right.

These terms and the policies referred to in them govern website purchases, together with any specific terms agreed for your order. They do not exclude representations, guarantees or rights that cannot lawfully be excluded.

17. Governing law and resolving concerns

These terms are governed by the laws of Victoria and the applicable laws of Australia. This does not restrict any mandatory consumer protections or rights concerning where a claim may be brought.

If you have a concern, please contact us first so we can investigate and work towards a resolution. You remain free to seek assistance from a consumer protection agency, tribunal or court.

18. Contact us

WOODECOR / 2AG AUSTRALIA PTY LTD
ABN: 12 636 062 434
Address: 3 Leonard Close, Clarinda VIC 3169, Australia
Telephone: +61 440 122 866
Email: hello@woodecor.com.au