Refund policy

Return and Refund Policy

WOODECOR is operated by 2AG AUSTRALIA PTY LTD (ABN 12 636 062 434).

30-day change-of-mind returns

You may request a change-of-mind return within 30 days of receiving your item.

To qualify, the item must be unused, in its original condition, and in its original packaging, with any original tags included. Please provide your order number or other proof of purchase.

These conditions apply to change-of-mind returns only. They do not limit your rights under the Australian Consumer Law.

How to request a return

Email hello@woodecor.com.au with your order number, the item you wish to return, and the reason for your request. For damaged, faulty or incorrect items, please include photos where reasonably possible to help us assess the issue.

Please contact us before sending an item back so we can provide the correct return instructions.

Our return address is:

WOODECOR / 2AG AUSTRALIA PTY LTD
3 Leonard Close
Clarinda VIC 3169
Australia

Return shipping costs

For eligible returns within Australia, we provide a prepaid return shipping label at no cost to you. We do not charge restocking fees.

For change-of-mind returns, the original delivery charge is not refundable unless required by law. Refunds of delivery costs for faulty, damaged or incorrect items will be handled in accordance with the Australian Consumer Law.

Damaged, faulty or incorrect items

If your item arrives damaged, is faulty, does not match its description, or you receive the wrong item, please contact hello@woodecor.com.au as soon as reasonably possible.

We will assess the issue and provide an appropriate remedy under the Australian Consumer Law. For a major failure, you are entitled to choose a refund or replacement. For a minor failure, we may provide a repair or another remedy as required by law.

The 30-day change-of-mind period and requirements for unused items and original packaging do not apply to claims under the consumer guarantees.

Change-of-mind exclusions

We do not accept change-of-mind returns for:

  • Personalised or custom-made products, including engraved items.

  • Sale items.

  • Gift cards.

These exclusions do not affect your rights under the Australian Consumer Law if a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.

Exchanges

For a change-of-mind exchange, please request a return first. Once it is accepted, you may place a separate order for the replacement item. New orders are subject to availability and the prices and delivery charges shown at checkout.

This process does not limit any right to a replacement under the Australian Consumer Law.

Refunds

We will notify you after receiving and assessing your return. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.

If you have not received your refund within 15 business days of approval, please contact hello@woodecor.com.au.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies those rights.