Shipping policy

Shipping Policy

WOODECOR is operated by 2AG AUSTRALIA PTY LTD (ABN 12 636 062 434). Orders placed through woodecor.com.au are dispatched from Clarinda, Victoria, Australia.

Order processing

In-stock, non-personalised orders are normally prepared and dispatched within 1–3 business days after payment is confirmed.

Personalised, engraved or custom-made items may require additional preparation time. The applicable processing time will be stated on the product page or agreed with you before purchase.

Business days are Monday to Friday, excluding public holidays in Victoria. Orders placed on weekends or public holidays are processed from the next business day.

If an unexpected issue affects the processing of your order, we will contact you promptly with an update and available options.

Estimated delivery times

After dispatch, standard delivery generally takes 3–10 business days for most Australian destinations. Regional, remote and island locations may take longer.

Processing time is additional to transit time. For a standard in-stock order, the usual estimated time from payment to delivery is therefore 4–13 business days.

Any delivery estimate shown at checkout will indicate whether it includes processing time. If a product requires a different timeframe, this will be disclosed before purchase.

Delivery estimates are not guaranteed arrival dates unless we expressly agree otherwise. Carrier disruptions, public holidays, severe weather and other events may affect delivery. This does not limit your rights under the Australian Consumer Law.

Shipping charges

Shipping charges are calculated based on the delivery address, parcel size and weight, and the delivery service selected.

The shipping charge and total order price will be displayed at checkout before you pay.

We will not ask you to pay additional shipping charges after accepting your order because our freight costs are higher than expected.

If you request a change to the delivery address or service after placing an order, we will explain any additional charge and obtain your agreement before proceeding.

Any free-shipping offer will state its eligibility conditions, including any minimum order value or location restrictions, before purchase.

Delivery locations

We deliver to Australian addresses supported by the shipping services available at checkout.

Some remote, island or otherwise restricted destinations may require a delivery quote before purchase or may be outside our service area.

If no delivery option appears for your address, please contact hello@woodecor.com.au before placing an order. We will confirm whether delivery is available, the cost and the estimated timeframe.

If we discover that we cannot fulfil delivery after receiving an order, we will contact you promptly. If no suitable alternative is agreed, we will cancel the affected unfulfilled order and refund its payment, including the applicable shipping charge. You are not required to accept an alternative or pay an undisclosed surcharge.

Delivery addresses and changes

Please check your delivery address carefully before completing checkout.

To request a correction, email hello@woodecor.com.au as soon as possible with your order number and the correct address.

We will try to make changes before dispatch, but cannot guarantee that a parcel can be redirected once it has been handed to the carrier.

If a parcel is returned because the address you supplied was incorrect or delivery was not collected, we will contact you to discuss redelivery or other available options. Any proposed redelivery charge will be explained and agreed before the parcel is sent again.

We will not charge you to correct a delivery error caused by us.

Tracking your order

Once your order is dispatched, we will send a dispatch notification with tracking details where tracking is available.

Tracking may not show movement immediately after the label is created. Please allow time for the carrier to receive and scan the parcel.

If you have not received your dispatch notification after the stated processing period, contact hello@woodecor.com.au with your order number.

Multiple parcels

Your order may be packed in more than one parcel to protect the products or accommodate their size and weight.

Parcels may arrive separately. Where available, we will provide tracking details for each parcel. Splitting your order into parcels will not increase the shipping charge you agreed to at checkout.

Delayed, missing or damaged deliveries

Please contact hello@woodecor.com.au if your parcel is overdue, tracking shows delivery but you cannot locate it, or your order arrives damaged.

For damaged items, photographs of the item, packaging and shipping label can help us investigate. Please keep the packaging where reasonably possible.

We will work with the carrier to investigate and provide an appropriate resolution. You do not need to resolve the matter with the carrier yourself before contacting us.

Our responsibilities and your rights under the Australian Consumer Law are not excluded by carrier delays, delivery investigations or any provision of this policy.

For returns and remedies relating to damaged, faulty or incorrect items, please see our Return and Refund Policy.

Contact us

WOODECOR / 2AG AUSTRALIA PTY LTD
ABN: 12 636 062 434
Dispatch location: Clarinda VIC 3169, Australia
Business address: 3 Leonard Close, Clarinda VIC 3169, Australia
Email: hello@woodecor.com.au
Telephone: +61 440 122 866