Privacy policy
Privacy Policy
Last updated: October 15, 2026
WOODECOR is operated by 2AG AUSTRALIA PTY LTD (ABN 12 636 062 434). In this Privacy Policy, “WOODECOR”, “we”, “us” and “our” refer to this business.
This policy explains how we collect, use, store and disclose personal information when you visit woodecor.com.au, purchase from us, create an account, subscribe to marketing communications or contact us.
Our online store is hosted by Shopify. If this policy conflicts with our Terms of Service, this policy applies to the handling of personal information.
Personal information we collect
Depending on how you interact with us, we may collect:
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Contact information: your name, email address, telephone number, billing address and delivery address.
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Order and transaction information: products purchased, order history, payment status, returns, refunds and delivery details.
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Payment information: information needed to process your payment, including transaction references and payment confirmations. Payment card details are handled by the payment provider you select at checkout.
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Account information: information associated with your customer account, where you create one.
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Communications: enquiries, feedback, reviews and information you provide when requesting support.
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Personalisation details: names, messages, images or other content you submit for custom or engraved products.
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Device and browsing information: IP address, browser and device details, cookie identifiers, pages viewed and interactions with our website and advertising.
Please provide only the personal information necessary for your order or enquiry. If you provide information about another person, please ensure you are authorised to do so.
If you do not provide information needed to process an order, payment or delivery, we may be unable to complete that service.
How we collect information
We collect personal information:
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Directly from you when you place an order, create an account, subscribe, submit personalisation details or contact us.
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Automatically through cookies, pixels and similar technologies when you interact with our website.
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From service providers involved in payments, website hosting, fraud prevention, analytics and delivery.
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From advertising and marketing partners, where permitted by applicable law and your privacy choices.
How we use information
We use personal information to:
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Process payments, fulfil orders and arrange deliveries.
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Produce personalised items according to your instructions.
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Manage returns, refunds, customer accounts and support enquiries.
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Send order confirmations, delivery updates and other service messages.
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Understand website performance and improve our products and services.
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Send marketing communications where permitted by law.
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Measure advertising performance and, where enabled and permitted, show relevant advertising.
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Prevent fraud, protect our systems, resolve disputes and meet legal obligations.
Cookies, analytics and advertising
Our website uses cookies and similar technologies for essential functions, such as maintaining your cart and completing checkout. We also use analytics and advertising tools, including Google services, to understand website activity and measure marketing performance.
Where enabled, advertising tools may use browsing activity and identifiers to personalise advertisements or show advertisements to people who previously visited our website.
You can manage cookies through your browser settings. Blocking some cookies may affect website functionality. Where a cookie banner or privacy preference tool is available on our website, you can also use it to manage the choices it provides.
You can manage personalised advertising associated with your Google account at:
These controls apply to the relevant provider and may not stop all advertisements or all data collection.
For questions about our use of personal information for marketing, or to request that we stop using your information for direct marketing, email hello@woodecor.com.au.
Marketing preferences
You can unsubscribe from promotional emails using the unsubscribe link in those emails or by contacting hello@woodecor.com.au.
Unsubscribing from marketing does not stop essential messages about your orders, payments, deliveries or customer service requests.
Who we share information with
We may disclose relevant personal information to:
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Shopify, which hosts and supports our online store.
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Payment providers, to process payments and refunds and help prevent fraud.
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Delivery and fulfilment providers, to prepare, ship and track orders.
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Technology and support providers, including website applications, hosting, communications and customer support services.
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Analytics and advertising partners, including Google, for the purposes described in this policy.
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Professional advisers and authorities, where needed to obtain advice, comply with the law, protect rights or respond to lawful requests.
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Parties involved in a proposed sale, merger or transfer of our business, subject to appropriate confidentiality arrangements.
We may also share information when you instruct us to do so or otherwise authorise the disclosure.
Shopify’s role
Shopify processes information to operate our store and may also process information for its own purposes as described in its privacy policies.
Depending on the Shopify features enabled on our store and your privacy choices, Shopify may use information about interactions with our store and other merchants to provide and improve its services, including personalised features and advertising.
For details about Shopify’s practices and controls, visit:
Shopify’s privacy controls apply to information it handles. You can contact us separately about information held by WOODECOR.
Storage and overseas processing
Personal information may be held in our business records and in systems operated by Shopify and other service providers.
Some providers process or store information outside Australia. The locations depend on the provider and service used. Shopify describes its international processing arrangements in its privacy policies.
Where applicable, we take reasonable steps to meet our obligations concerning overseas disclosures. You may contact us for further information about the providers involved in handling your information.
Security and retention
We take reasonable steps to protect personal information against misuse, loss and unauthorised access, modification or disclosure. However, no internet transmission or storage system is completely secure.
Please do not email payment card details or account passwords to us.
We retain personal information for as long as reasonably needed to fulfil orders, provide support, maintain business and tax records, resolve disputes and meet legal obligations. When information is no longer required, we take reasonable steps to delete or de-identify it, subject to applicable requirements.
Access, correction and other requests
You can contact hello@woodecor.com.au to request access to personal information we hold about you or ask us to correct inaccurate information.
Depending on applicable law, you may also have rights to request deletion, obtain a copy of your information, restrict certain processing or withdraw consent where processing relies on consent.
These rights are subject to applicable exceptions. For example, we may need to retain transaction records for legal or accounting purposes.
We may reasonably verify your identity before responding. If we cannot fulfil a request, we will explain why, where permitted by law.
Children’s information
Our store is intended for a general adult audience and is not directed at children. We do not knowingly collect personal information directly from children for marketing purposes.
If you believe a child has provided personal information without appropriate authorisation, please contact us so we can assess the situation and take appropriate action.
Third-party websites
Our website may link to third-party websites or services. Their handling of personal information is governed by their own privacy policies. Please review those policies before providing information to them.
Privacy complaints
If you have a concern about how we handle personal information, email hello@woodecor.com.au with details of your concern.
We will review your complaint, seek further information where necessary and respond within a reasonable period, taking account of any applicable legal deadlines.
If you are not satisfied with our response, you may contact the relevant privacy regulator. In Australia, this is the Office of the Australian Information Commissioner, which can advise whether your complaint falls within its jurisdiction.
Changes to this policy
We may update this policy to reflect changes to our business, services or legal requirements. The current version will be published on this page with an updated date. Where required by law, we will provide additional notice.
Contact us
WOODECOR / 2AG AUSTRALIA PTY LTD
ABN: 12 636 062 434
Email: hello@woodecor.com.au
Telephone: +61 440 122 866
Address: 3 Leonard Close, Clarinda VIC 3169, Australia